Remandly Line open — answered 24/7, not voicemail

Line openAnswered 24/7Line openAnswered 24/7

Line open · answered 24/7

How it works

Someone answers. Free, 24/7.

Answered 24/7 · Your file opens while you talk · Text any time

Say what happened, in your own words — by voice, text or chat. A file opens. A criminal defence lawyer’s office is on it.

How Remandly worksWatch

Some scenes in this film are AI-generated.

Or chat by text

Free
Private
No pressure
Canadian

Free 24/7 criminal law information · not legal advice · not a law firm.

Listen · read in the line’s voice

Talk

Call 289-367-7860 or tap Talk on any page. Say what happened in your own words; the line asks one thing at a time.

Text

Text the same number any time — questions, papers, updates. A real answer comes back, day or night.

Chat

Seven questions on the site, about four minutes, with the option to talk instead at any step.

Free information

Free 24/7 criminal law information · not legal advice · not a law firm. Ask anything on any guide or charge page.

The file

A file opens with what you said, your papers and your callback number. Nothing you told us gets repeated.

The callback

Someone from a criminal defence lawyer’s office calls you, usually within minutes. Pick up even if you don’t recognise the number.

Standards

Every call is scored against the Remandly Call Standard; every answer passes an information-only check; no fees are ever quoted on the line.

What happens on the call

Someone answers, any hour. Say what happened in your own words.
Your file opens while you talk — who, where they’re held, the charge, the court date.
A text follows: your file link, what happens next, what to bring.
A criminal lawyer’s office has the brief.

See it work.

Open a sample file — the same page a caller gets during the call.

Open the sample file

Sources

Law Society of Ontario and Law Society of Alberta — who may give legal advice
Legal Aid Ontario · Legal Aid Alberta

Last checked: October 11, 2026

Free 24/7 criminal law information · not legal advice. Legal Aid Ontario: 1-800-668-8258 · Legal Aid Alberta: 1-866-845-3425

PIPEDACanadian privacy law
EncryptedIn transit and at rest
Your yes firstNothing saved without it
No card. No SIN.Never asked
Kept while openThen deleted
CanadianOwned and built here

Remandly is not a law firm and does not give legal advice. Free 24/7 criminal law information.

Remandly intake lineReady

Wheels in motion

What happens when you tap.

Every step below is a real event on your file. You get one short text for each, and never one that isn’t true.

You talk. It starts.As you speak, your file is built. Interrupt, take your time — it’s your story.
Your file opens while you’re still talking.Your file number follows by text.
Your papers go straight in.Snap a photo; it lands on your file, usually within minutes.
The office picks it up.A real person at a criminal defence lawyer’s office, with everything you said in front of them — nothing to repeat.
You stay connected the whole time.Text the same line anytime, day or night. It knows your file.

Built to the standard your situation deserves.

Not a chat widget bolted onto a website. A Canadian intake system, designed with defence counsel, held to the rules that protect you.

PrivacyPIPEDACanada’s federal privacy law governs how your information is collected, used and kept.

SecurityEncrypted in transit and at restOn infrastructure independently certified to SOC 2 Type II and ISO 27001.

ConsentNothing saved without your yesYou hear what is recorded before it is kept. You can ask for it to be deleted.

DataNo card. No SIN. Ever.We never ask. If you say it, it is not stored.

RetentionKept only while your matter is openThen deleted. Every access is logged.

AccessWCAG 2.1 AAWorks with screen readers, large text and one hand at 2 a.m.

Canadian owned. Canadian built. Handled under Canadian privacy law. Where processing happens

Certifications named above belong to the infrastructure providers Remandly is built on.

Worried about cost? The information here is free. The defence lawyers we connect you with are private lawyers — they don’t take Legal Aid certificates, and they can talk about payment arrangements. If you need Legal Aid: Legal Aid Ontario 1-800-668-8258 · Legal Aid Alberta 1-866-845-3425.

Your situation
How to reach you
The details
Papers

Say what happened.

Tap the button and talk. Nothing is sent until you press Send.

What is this about?

We’re building your file. Where should we send the file number?

One text with your file number and page. Nothing else.

Mobile number

When’s best for the office to reach you?

What should the office call you?

First name is enough.

First name

Any papers at all?

Where should we send your file copy and the paperwork for your situation?

Email

And a second number for the office — in case yours is tied up at the courthouse or with family.

A partner, a parent, a friend. Only used if the first number doesn’t answer.

Second number

Got a minute for a few more that help the office prepare?

A few short ones. You can stop any time.

Quick question?

One line back, then you’re returned to where you were. Not legal advice.

Your question

Ask Remandly.

Free 24/7 criminal law information · not legal advice · not a law firm. Type it or say it.

Your question

Check it, then send.

Tap anything to change it.

How would you like to handle fees? Optional

Your file is open.

Open your file page

Keep this number. Quote it if you call.

Text us at 289-367-7860 anytime — questions, papers, updates. A real answer comes back, day or night.

Remandly works in Ontario and Alberta only.

Nothing was sent and no file was created. Pick your province for its legal aid line.